Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at aikiya.artncrafts@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged that is entirely attributable to our error.  If you need to exchange it for the same item, send us an email at aikiya.artncrafts@gmail.com  and send your item to Art Crafts India, 141 Uthandi, ECR, Chennai 600119, Tamilnadu, India.

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: Art Crafts India, 141 Uthandi, ECR, Chennai 600119, Tamilnadu, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a product for refund / return, you should consider using a trackable shipping service or purchasing shipping insurance though we don’t guarantee that we will receive your returned item in original condition as return shipping is beyond our control.

Google Reviews

  • Ilavarasi N

    Very nice place for home decor and gifting ideas. Wide varieties and artistic items.

  • Sathish Kumar

    Best place for home decor item hand made with good collection& reasonable price

  • Diana “Dan” jayaker

    Came across this lovely place in Ecr near my house when I was searching for a house warming gift. glad I found the right place . They had a variety of gift articles in a nominal price range.I was so tempted and bought few for my house as well . If your on this road for a drive dnt miss this place .

  • Megha Jagadeesh

    Amazing collection of affordable home decor. It's unique..you can also get a lot of props for your miniature Garden. Lot of decor which can match your style!

  • Sujareetha Venkatanarayanan

    A cute place for shopping eco-friendly products. The best thing is there are a lot of options to pick and customize your own gift box. The Aikiya team is helpful and enthusiastic to provide you a peaceful shopping experience.

  • VED

    I loved almost everything about this shop. I came to buy some Golu dolls for my friend as a wedding gift. The dolls were so beautiful and by coincidence I met the owner of the store. She had such a strong passion for arts which i share with her and her story is amazing and I love why she started to sell these beautiful, artistic dolls. I hope her shop takes off and I wish her the best of luck.

  • Geetika Saxena

    Excellent shop, very good collection, awesome quality…. Loved the experience… thank you for helping me pick the right things Rasol and Dhanasekar

  • sreeja Rajadurai

    Great collections loved the brass items, ceramic and decor...beautiful traditional and modern stuffs in the store😄

  • Sakunthala K

    For my last mnt golu dolls shopping...
    Not disappointed with your stores..
    good return gift collection also..

  • Pradeep Gunalan

    Me and my friends came for a drive to Ecr to celebrate my frn’s birthday , stopped for lunch at Gossip in the same complex we found this beautiful shop , since we dnt get any gift we went to this shop . We bought her a beautiful Dining set . Must visit.

  • Maha Kv

    Had a good collection of gollu dolls in decent price range. Good options for gifting

  • Raghavi Lawrence

    Unique collections and kind service! Don’t miss to check them out

  • Cardin Roby

    A nice and wonderful place to buy some creative gift articles . You just can’t miss this place if you are on ECR it’s just next to Gossip Bistro restaurant

  • Sathiyanathan Mathiyalagan

    Lot of collections in this shop... Best place for Navaratri kolu toy purchasing...

  • shankar anand Radhakrishnan

    Wonderful place with artistic crafts.. Won't leave the buyer disappointed.

  • Lydia Manikandan

    Definitely recommended! Not a tourist trap ! Indian handmade products! Wide range of quality gifts. …

  • Karthick S

    Very nice collection with lot of dolls ... mini and huge at the back

  • SANJAY KUMAR

    Such a beautiful and wow place 🤩💖 they are haveling an unique and cute stuffs❤️ who are all seeing this review once go visit their shop and also they have garden ..definitely you will get an idea to decor your sweet home🏡... I'm very happy to share this review

  • santhosh pvssg

    Nice shop.. so many varieties available

  • lakshmi priya

    Such a lovely place, with unique collections.

  • Sakthi Kumar

    Such an amazing shop and wonderfull collections

  • Latha Chundru

    They beautiful collection of miniatures and handicrafts

  • MANOJ Sakthidharan

    Aikiya is a fab one stop for home decors and art crafts. They have a wide collection that actually gives you lot of ideas. Do visit for authentic collection

  • Jess Shaw

    Beautiful stock, great service.

  • Praveen B

    Ambience is too good , the staff handling good , over good experience shopping

  • sathya ramadas

    Excellent collections at nominal price

  • logesh waran

    Nice place to buy gollu dolls

  • Simon hopper

    A Unique place for handpicked gifts in ECR

  • Hema Nagarajan

    Good collection of golu dolls and collectibles

  • Madhu Mitha

    I never seen these kind of unique collections of craft things and home decor items. Awesome shop.

  • karthik gonsalvez

    Unique Antique Products at a Affordable Cost 👌🏻👏🏻

  • Pooja Pandey

    Nice and cute collection ☺️

  • bhargavi mukund

    Great stuff at reasonable prices

  • John Fernandez

    A business supporting local artisans. Love it.

  • Kartistic knight

    Best place to find art work.

  • Sandhya Kumaresan

    Highly recommended shop for gifts , they have very unique and awesome collections

  • Gayathri Devi Jayan

    Aikiya was very courteous, flexible, friendly and helpful. They helped me with the right choices and delivered on time. Would strongly recommend them.

  • Balachander K.V

    Very good service and good products .

  • Ifthikhar Ahmed

    Wonderful collections

  • reventh rev

    I bought a gift for my wife in this store. On that eve I was surprised to know that she got surprised with that☺️👍

  • Shruti Srikanth

    Good collections

  • Manasi Vignesh

    Thoughtfully curated artefacts! Perfect place for gifts on ecr!

  • Naren Karthik

    Nice craft works

  • Deepa Sharma

    Good collection

  • SABARI HARDWARE K VEERAIAH

    Good collection

  • Rishe Raja

    Everything here is super good and very attractive!

  • Priya Suresh

    Nice

  • Varanambigai Thiyagarajan

    Nice collection

  • Prema Pugazhendhi

    Good

  • Abi Shek

    Good service